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Our Privacy & Refund Policy

This privacy policy explains how Ninebarrow and Ninebarrow Musical Walking Holidays or ‘we’ use any personal information we collect about you when you use our website, email us, buy something from our shop or sign up for one of our mailing lists.


Topics:


  - What information do we collect about you?
  - Why we need your data
  - How long will we store your data?
  - What are your rights?
  - Cookies
  - Other websites
  - Changes to our privacy policy
  - How to contact us


What information do we collect about you?

We collect information about you when you fill in a contact form or email us directly. We also collect information when you voluntarily comment on our blog posts, purchase from us, provide feedback and participate in competitions. Website usage information is collected using cookies. The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, sex, age, your chosen internet browser and service provider, and device plus any information you supply voluntarily. If you’re on our mailing lists, we’ll track information about which emails you’ve opened and which links you’ve clicked within those emails.



Why we need your data and what we use it for?

We collect information about you so that we can better understand the Ninebarrow audience and so that we can make sure we give each of our fans the right information in the most appropriate way. If you buy a product from our shop, we obviously need your data so that we can get that product to you – and we’ll also use your email address to contact you about other Ninebarrow products we think you might like. If you sign up to our mailing lists at a concert or via the website, we’ll use your name and email address to contact you about upcoming concerts, our latest news and to advertise products that we sell via this website. We use your information collected from the website to personalise your repeat visits. If you’ve signed up for our mailing list, the information we collect about which emails you’ve opened and which links you’ve clicked on will be used to make sure you get more information about the things you like and less information about the things you don’t! If you've given us your address and phone number, we may occasionally contact you about events and offers we think might interest you. Ninebarrow will never pass your details on to any third party (unless it’s specifically necessary in relation to running a concert or event) and we also take cautionary measure to ensure we do not collect any personal data from you we do not need. If you've bought tickets to a concert or booked a Musical Walking Holiday, we WILL share details of your booking (including, but not limited to, your name, email address and phone number) with the venue in order to allow them to administrate on the day of the concert/event and to contact you directly in the event of postponement, cancellation or any other reason deemed necessary to facilitate the smooth running of the event.



How long will we store your data?

If Ninebarrow provides any paid for services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.



What are your rights?

You will always have the option to unsubscribe from our mailing list. You also have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:

Email: info@ninebarrow.co.uk
Address: Ninebarrow, 30 Dogwood Rd, Broadstone, Dorset, BH18 9PA

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/



Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.



Other websites

This privacy policy only applies to this website so when you visit third party websites which may be linked to from this one, you should read their own privacy policies.



Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 18th October 2021.



How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email: info@ninebarrow.co.uk
Address: Ninebarrow, 30 Dogwood Rd, Broadstone, Dorset, BH18 9PA

Return and Refund Policy  
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Last updated: October 26, 2022

Thank you for shopping at The Ninebarrow Shop.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.


Interpretation and Definitions  
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Interpretation  
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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions  
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For the purposes of this Return and Refund Policy:

  * Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Among The Boughs Ltd, 30 Dogwood Rd, Broadstone, BH18 9PA.

  * Goods refer to the items offered for sale on the Service.

  * Orders mean a request by You to purchase Goods from Us.

  * Service refers to the Website.

  * Website refers to The Ninebarrow Shop, accessible from www.ninebarrow.shop

  * You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Your Order Cancellation Rights  
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You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  * By email: info@ninebarrow.co.uk

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


Conditions for Returns  
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In order for the Goods to be eligible for a return, please make sure that:

  * The Goods were purchased in the last 14 days
  * The Goods are in the original packaging

The following Goods cannot be returned:

  * The supply of Goods made to Your specifications or clearly personalized.
  * The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  * The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  * The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.


Returning Goods  
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You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

The Ninebarrow Shop  
30 Dogwood Road  
Broadstone  
BH18 9PA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


Gifts  
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If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


Contact Us  
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If you have any questions about our Returns and Refunds Policy, please contact
us:

  * By email: info@ninebarrow.co.uk

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